SECURITY
All orders are reviewed by our Anti Fraud team that is looking for a variety of fraudulent patterns, any order that are deemed fraudulent will
automatically be canceled without notice and may be prosecuted by authorities.
Any order that is to be shipped must have a valid phone number or it may be cancelled.
We have the right to cancel any order for any reason.
RETURNS & EXCHANGES & REFUNDS
All returns and cancellations will be subjected to a 15 % restocking fee of total cost minus shipping due to inventory control. (Shipping & Return Shipping is non refundable)
Any item may be exchanged within 30 days of purchase subject to Retail Software approval.
All hardware items must be returned to Retail Software within 90 days of purchase date.
All merchandise that is damaged or defective must be returned within 10 business days in order for replacement or refund.
All items marked as special order items are non refundable and non returnable due to availablity, please contact the manufacturer for repair or replacement.
All refused, undeliverable, or returns without an RMA number will also be subjected to a 15% restocking fee of total cost minus shipping.
In order to return or exchange an item you must email or call to request an RMA Number at 1-877-401-6742
All items returned without original invoice and an RMA number will not be refunded or exchanged
We will only authorize a return if the item is been determined either defective or damaged.
Refunds on downloadable software will only be issued if we are provided with documentation that you have purchased the software title from another authorized reseller.
WARRANTY
All hardware items carry a 90 day warranty, warranty is void if hardware has been tampered with in any way.
Extended warranty may be offered seperately from Retail Software, please contact the manufacturer for additional details
Retail Software will offer unlimited technical Help with downloading and installing any purchased download for a period up to 1 year from date of purchase.
Software & Help Terms
(In order to comply with licensing agreements you must meet with 1 or more of the following terms:)
* Own any current or previous version of the software
* Had a previous version of the software installed
* Had or lost original software CD or download instructions
* Had or lost registration information or need to reinstall or upgrade your software
* Plan on purchasing the full retail version within 30 days
* Qualify for Academic Licensing. (Students, Teachers, and Affiliates)
* Qualify for State/Government Licensing (state and or federal)
* Qualify for International Licensing (any country outside of USA)
All software is open licensed and registered under Retail Software Co.
Retail Software Co. is an Authorized Reseller or Affiliate of most manufacturers products listed on our site.
If you do not meet any of these requirements you may be breaching licensing agreements with respected copyright holders.
Refunds on downloadable software will only be issued if we are provided with documentation that you have purchased the software title from another authorized reseller.
As we are only offering the software as data restoration, backup, and upgrades to the existing product.
By purchasing software or Help Retail Software Co. and Associates are not held responsible for any misuse, neglect, or breach of any licensing agreements.
A license is a legal agreement between the end user and the manufacturer and the end user is subject to those terms.
Retail Software does not enforce any licensing agreements, end users are responsible to meet any licensing agreements through manufacturer.
All software titles are full versions and can be used as upgrades unless otherwise stated.
The end user is responsible for following all licensing agreements and following all applicable copyright laws. All members are subject to a one time yearly $4.99 membership fee to cover Help services rendered.
All International Orders that are shipped will be responsable for customs fees, if fedex is unable to collect the customs appon delivery your credit card will be charged.
Hardware Terms
All items under 2lbs will automatically be shipped first class or priority mail, items over 2lbs will be shipped FedEx.
All orders may take up to 1-5 business days processing time on top of estimated shipping time due to availablity.
Pictures are only for illustration purposes and should not be used for identification due to packaging.
Oem and refurbished hardware items may not include manuals or software for the item and maybe in alternate packaging
Some items may be missing UPC codes or serial numbers due to reseller rebates and special promotions.
Some products may be substituted by us or our distributor for the closest item available or newer model, also some items may be refurbished or recertified
please call to verify 1-877-401-6742
If items have been discontinued or on backorder we may substitute for the closest item available or newer model.
Please do not copy or link any items from this site in anyway without prearranged consent.
All logos and trademarks belong to respected copyright holders as they are only displayed for informational purposes.
By purchasing a item from our site you have agreed to the terms and conditions above and have agreed to work with Retail Software directly on any issue that arrises.
Chargebacks will not be tolerated and if not resolved will be forwarded to collections
Downloadable software: To copy data (usually an entire file) from a main source to a peripheral device. The term is often used to describe the process of copying a file from an online service or bulletin board service (BBS) to ones own computer. Downloading can also refer to copying a file from a network file server to a computer on the network.
Sofware:Computer programs instructions that make hardware work. Two main types of software are system software (operating systems), which control the workings of the computer, and applications, such as word processing programs, spreadsheets, and databases.
Refurbished/Recertifed:In computer technology, refurbished refers to "old" or used computer equipment that has been restored to like-new working condition and/or appearance or computer devices that have been sent back to the factory to fix a flaw. The term typically refers to the hardware components of a computer that have been either replaced with similar components or updated with newer technology than the device originally came with.
License:A letter that grants a party explicit rights to use intellectual property.
OEM:Short for original equipment manufacturer, which is a misleading term for a company that has a special relationship with computer producers. OEMs buy computers in bulk and customize them for a particular application. They then sell the customized computer under their own name. The term is really a misnomer because OEMs are not the original manufacturers they are the customizers. |
